Ibadan Electricity Distribution Company (IBEDC) Plc Recruitment 2024- How to Apply
If you want to work with Ibadan Electricity Distribution Company (IBEDC), then stay here and explore IBEDC Job opportunities. The application link, position, how to apply,requirement and all other vital information you wish to know are contained below..READ: Gombe State Civil Service Commission Recruitment of Biometric Supervisors-Application Portal and Guidelines
The Ibadan Electricity Distribution Company (IBEDC) Plc Recruitment 2024 has commenced. We will show to IBEDC website for recruitment and how you can apply . Online registration is currently ongoing. IBEDC recruitment portal is open and you can apply using the official application link.
Link to Apply for Ibadan Electricity Distribution Company (IBEDC) Plc Recruitment 2024
To register or submit an application for the 2024 Ibadan Electricity Distribution Company (IBEDC) Plc Recruitment, you need to access the IBEDC Recruitment Portal Login via https://career.ibedc.com/jobs and follow the instructions on the page to register or login.
Ibadan Electricity Distribution Company (IBEDC) Plc – Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states).
We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
We are recruiting to fill the position below:
Job Title: Call Center Officer
Location: Ibadan, Oyo
Employment Type: Full-time
Job Description
- This job role manages the day to day running of the call center to ensure customer complaints and enquiries are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.
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Key Responsibilities
- Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
- Escalate customer complaints and requests where required.
- Log all calls on CRM for easy call tracking.
- Manage and update customer information on CRM databases.
- Prepares periodic and ad-hoc reports to relevant stakeholders.
- Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
- Ensures a standard welcome greeting and a farewell greeting.
- Ensure positive feedback from customers based on call center interactions.
- Carry out other sundry assignments that may be assigned by the Team Lead Call Center.
Key Requirements
- A Bachelor’s Degree in any field.
- A professional certificate in relevant field.
- Minimum of 0-3 years cognate experience in customer services or marketing of products and call centre.
How to Apply For Ibadan Electricity Distribution Company (IBEDC) Plc Recruitment 2024
Interested and qualified candidates should:
Click here to apply